SCHEDULING POLICY
PLEASE NOTE: Jess manages her own bookings and inquiries. Please allow additional time for her to respond around the holidays, as she is likely out of the office. She will get back to you as soon as she’s back in the salon. Thank you so much for your patience and understanding!
CONSENT FORM: We require a consent form for all new clients prior to booking. New client appointments will not be confirmed until we receive and review your form. Please be advised that our consent forms require more thorough information from you to ensure we are able to provide you with an elevated experience. A credit card is required, which will be securely stored in our system, and will only be charged in the event of a no-show, late-cancellation, or for deposit payments for appointments scheduled over phone/email.
ONLINE SCHEDULING: Boulder Brows works by appointment only. We kindly ask that all appointments are scheduled online. We offer same day appointments based on availability, which must be scheduled online at least 1 hour prior. When scheduling, please note that if no times are available, that means Jess is completely booked that day. Jess opens her next available month’s appointments on the first day of every month at noon. If you have any difficulties scheduling online, please contact us via email at info@boulderbrows.com. Please check out our Service Page for more pricing information.
A DEPOSIT IS REQUIRED AT THE TIME OF BOOKING. We require a 50% deposit when scheduling an appointment with us. Deposits are transferable, however they are non-refundable. When clients miss their appointment, change their mind last minute, or arrive late, it costs both of us money and time that could have been used serving another client. The deposit is there to ensure that you have done your research and are committed and ready to receive this service. By scheduling an appointment with us, you are agreeing to this policy.
CANCELLING / RESCHEDULING: You may reschedule your appointment once, free of charge. Each additional time you need to reschedule, you will be assessed a $25 rescheduling fee. Changes to your appointment must be made at least 2 days prior to your scheduled appointment via the link in your confirmation or reminder text/email. Cancelling/rescheduling within 2 days of your appointment will result in losing your deposit, and another deposit will be required to re-book with us. FOR SAME-DAY CANCELLATIONS/NO-SHOWS: A fee of the remaining balance of the total cost of the service will be applied for all non-tattoo services; a fee of the listed menu price for that service will be applied for all complimentary/discounted non-tattoo services; a fee of $100 fee will be applied for any complimentary cosmetic tattoo services. No-shows that occur a 2nd time will result in a client termination notice. Please contact us either by email at info@boulderbrows.com, or by text at 833-254-3985. Please note that last-minute rescheduling can result in an additional waiting period before our next available appointment. We are happy to add you to our Waitlist, but we cannot guarantee an appointment spot sooner than what is available online at the time of rescheduling.
EMAIL/TEXT CONFIRMATION
Immediately after submitting a request for an appointment, you should receive an email/text receipt. If you do not receive a receipt notification, your request for an appointment did not successfully go through. Please submit your request again. All appointment requests are submitted to Boulder Brows for review before approval. This can take a few days after submission. Once your appointment has been confirmed, you will receive another email/text notification confirming the appointment.
You will receive an email notification 3 days prior to your scheduled appointment as well as a text message reminder the day of your appointment. Please click the text message link and review your appointment information as this includes any pre-appointment protocols as well as arrival instructions.
BUSINESS POLICIES
PREFERRED METHODS OF COMMUNICATION: For all inquiries, please email us at info@boulderbrows.com. This is the most efficient and quickest way to receive a reply from us, as we do not have a receptionist available to answer the phone. If you call us, please leave a voicemail - all voicemails will be returned within 1-2 business days. If you wish to schedule/cancel/reschedule an appointment, and are unable to do so online, please contact us as soon as possible by email at the above email address, or via our messaging system at 833-254-3985. Instagram, Facebook, Yelp, Google messenger, or any other form of communication outside of our shop phone or email is not an appropriate or reliable way to get in touch with us and will not receive a response.
Please arrive no sooner than your scheduled appointment time. If you are more than 10 minutes late to your appointment, it is our discretion as to whether or not your appointment must be rescheduled. We understand things can happen, but we cannot rush through any service to accommodate you for being late, and we will not inconvenience the clients scheduled after you. You will lose your deposit, and another deposit will be required to rebook with us. If Jess is able to fulfill your service that day, a late fee will still be applied. Payments at the time of service can be made with any credit/debit card, exact cash, or Apple Pay.
COVID-19 PROTOCOLS: In order to keep us both safe and/or comfortable, and due to the nature of our work and close proximity to our clients during services, a mask may be required during your service (even if you are fully vaccinated). Please email us if you have any concerns about this requirement.
NO PLUS ONES: You and the artist are the only 2 people allowed in our salon during your appointment. If you have children, please make arrangements for childcare ahead of time. Children are not permitted in our salon for safety and health code reasons, and children cannot be left unattended in the waiting area regardless of their age. Our salon is very intimate/private. It is not appropriate for children to be present in our salon unless they are personally receiving services. Please do not bring a friend/guest to your appointment. It is the artist's job to carry out your service, and they cannot optimally do so if they are also catering to your friends/children/pets. Failure to abide by our business policies will result in forfeiting your appointment that day, and you will lose your deposit.
If you have an outstanding balance with us, we will not be able to service you until your balance has been paid.
SERVICE ANIMALS: Pets are also not allowed in our salon as per the Larimer County Public Health code, so please make arrangements for your furry friends beforehand. Service animals are the only animals permitted in the shop - please let us know when booking if we should expect a furry companion to be accompanying you.
UNHAPPY WITH YOUR RESULTS? Here at Boulder Brows, we take pride in the services that we do and want above all else for our clients to have the best experience and leave with beautiful results. While results are not guaranteed, we still want to be sure you’re happy with the outcome of your cosmetic tattoo procedure. Please email us if you have any concerns, and we’ll do our best to make it right.
REFUND POLICY
Boulder Brows does not offer refunds on services rendered or cancellation/no-show fees, and deposits are non-refundable. Please be aware that results can vary, as every client is different. We take great care in explaining our processes thoroughly, making sure every client has realistic expectations going into every appointment. So please note that starting any of our Cosmetic Tattoo or Removal Processes is indeed a process, requiring more than 1 session. Starting the process and deciding that you do not wish to continue will not result in a refund for any of the services you have received. If it is the decision of Boulder Brows to discontinue further services with any client, no refunds will be issued regardless of the receipt of Part 2 or any additional touchups. Part 2 is included in the total cost of the procedure, however it is not guaranteed. You agree to this policy when booking.
PRE-EXISTING WORK?
Clients that are new to Boulder Brows are required to select the standard full-price initial session. Even if you have pre-existing work from another artist that you are looking to have touched-up/refreshed, you are still new to us and must schedule as a new client. Boulder Brows does specialize in corrective work and requires those potential clients to send us photos of your existing work via email prior to scheduling. Jess will review these photos and determines eligibility on a case by case basis. She may need to see you in person if she cannot assess the existing work over email. If the existing work is too dark and saturated, removal may be recommended to lighten it prior to booking a cosmetic tattoo appointment with her.
IF YOU SCHEDULE A COSMETIC TATTOO APPOINTMENT AND FAIL TO DISCLOSE THAT YOU HAVE PRE-EXISTING WORK, YOU WILL BE CHARGED IN FULL THE DAY OF YOUR APPOINTMENT REGARDLESS OF WHETHER OR NOT WE CHOOSE TO TATTOO YOU.
COSMETIC TATTOO POLICIES
Please be advised that this is a medical procedure that requires following a strict pre and post appointment protocol, and follow-ups have to be scheduled within 5-8 weeks of your last session for optimal results. Jess does book out in advance, so please be mindful of this when scheduling. Please be aware that we may not be the best fit for every client, so we kindly ask that you take the time to thoroughly read the information provided when deciding if Boulder Brows is the right fit for you.
MULTIPLE TATTOO SERVICES may not be combined in a single session/day. If you wish to schedule more than one service with us, you'll need to book them on separate days. Liner/Lash Enhancements must either be scheduled prior to any Cosmetic Eyebrow Tattoo/Follow-Up sessions with us, or at least 2 weeks after, as we are unable to perform any Liner services while your brows are still healing. Please schedule accordingly.
PRE-APPOINTMENT PROTOCOL: NO CAFFEINE or alcohol 24 hours prior to your appointment - that means no morning coffee! No fish oil, magnesium, anticoagulants or blood thinning drugs 4 days prior to your appointment. Do not receive any injections, or advanced exfoliation services 2 weeks prior (and 4 weeks after) your appointment. This includes botox/filler, laser treatments, chemical peels, microdermabrasion, etc. This information is not only required for you to read prior to booking your initial session, but it’s also provided to you in every communication and confirmation text/email you receive from us. Your appointment will be rescheduled for failure to follow the pre-appointment preparation protocol, and your deposit will be forfeited.
PART 2/TOUCHUPS: Part 2 is included in the total cosmetic eyebrow tattoo cost and must be scheduled within 5-8 weeks of your initial session. If you have no intention of coming back for your follow-up session, then we do not recommend booking the initial session - it's a two-part process. Please be advised that if you have to cancel Part 2 or a touchup for any reason, you may be assessed a higher price if you are unable to secure a new appointment within 8 weeks of your initial session. We cannot guarantee availability if you need to reschedule, but will do our best to accommodate you in a timely manner. The Part 2 Session is a "perfecting" appointment, designed to make any adjustments needed from the first session. It is not included in the original pricing if it is scheduled outside of the 8-week window, as this is now considered an Additional Touchup. Late/same-day cancellations or no-shows for Part 2 sessions and/or Additional Touchups will result in a $100 fee.
BREAKING PROTOCOL OR POLICIES: Please note that it is the client's responsibility to educate themselves (before booking) on the procedure being requested and understand any and all prep/aftercare/downtime for that procedure (please see our FAQ & AFTERCARE pages). Arriving to your scheduled appointment late or deciding to reschedule will result in losing your deposit. So we ask that you please do your research prior to booking - we are happy to answer any questions you have! If you are unable to follow ALL of our cosmetic tattoo pre-appointment protocol requirements, then we cannot perform the service. We understand that it's tough and often hard to remember to give up your coffee the morning of your procedure. However, IT IS MANDATORY and equally as important as all of our other requirements. This is a medical procedure, and our protocol is there to ensure that your skin is in an optimal state to take the pigment and heal beautifully. Beautiful results cannot be achieved if you arrive in a compromised state, and it will ultimately cost you more time and money having to book more sessions to get the results you want. If we learn that you have failed to follow any part of your pre-procedure protocol, you will be rescheduled and you will lose your deposit. We send you numerous texts/emails with this information to ensure you're successful in arriving completely ready the day of your appointment - so please make sure you are subscribed to our text/emails and take the time to read them.
PRONE TO COLD SORES? Clients with a history of cold sores or fever blisters should be aware that we are unable to perform ANY cosmetic tattoo services if you have an active sore or outbreak the day of your appointment. If you are prone to frequent outbreaks, we recommend consulting your PCP to determine if Valtrex is needed to manage a potential outbreak during and after your sessions with us. If you have a cold sore the week prior to your session, or if you wake up the morning of your appointment with a new sore, please contact us immediately via email to reschedule. You will not be charged, as this is an unforeseeable extenuating circumstance.
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